After pressing the SOS button, your vehicle's location and other important data are transmitted to the BMW Assist Response Centre. A response specialist will speak with you to coordinate dispatch, notify your emergency contacts, and link you to BMW Roadside Assistance* as needed/requested. Emergency directions may also be provided.
If an airbag is deployed, BMW Assist Emergency Call automatically contacts the BMW Call Centre via an accident-proof telephone unit permanently installed in your vehicle. Specially trained personnel will then establish contact with you and inform emergency services.
The same connection simultaneously transfers the position of the vehicle to the nearest metre together, as well as data relevant to the rescue services, such as risk of injury, number of passengers, model and colour of the vehicle. The emergency call can also be triggered manually, such as if you need to summon assistance for other road users.
*Services and benefits subject to change.