Does BMW Assist track the vehicle's location?

No, the BMW Assist system only transmits the vehicle’s location when the owner requests BMW Roadside Assistance, or when the vehicle automatically initiates an Automatic Collision Notification after an airbag deploys. The BMW Response Centre cannot determine the vehicle’s location without the vehicle or occupant initiating this request for service. Vehicle speed or previous locations are not transmitted. In this way, BMW protects all customer information and only uses it to fulfill the service request.

Will BMW Assist work when the vehicle is in a tunnel or in an isolated area?

BMW Assist uses advanced digital and analog cellular service throughout Canada and the USA and will therefore work effectively in most areas unless the vehicle is in a location where cellular service is unavailable.

How can I change my subscriber information?

To change your subscriber information, please call the BMW Assist toll free number at 1-800-493-4070.

What is the advantage of BMW Assist compared to a cellular phone?

Unlike a cell phone with a small battery, BMW Assist is powered by the vehicle’s robust 12-volt system. BMW Assist is therefore ready as long as the vehicle’s battery is functional. With a full three watts of available transmission power, the BMW Assist system has up to 5 times more strength than a conventional cell phone’s 0.6 watts maximum. Further, the rooftop antenna offers improved reception and transmission capability and broad wireless coverage is assured since BMW Assist has contracted with a major domestic wireless carrier and selected partners to offer comprehensive cellular coverage of Canada and the USA.

Does BMW pay for the first year of service?

Yes, BMW pays for the first 12 months of BMW Assist Safety & Security Package from the vehicle’s original in-service date. A BMW Assist Subscriber Agreement must be completed.