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BMW TELESERVICES.
The best connection for more comfort and safety.
The next oil change, vehicle inspection, new brake pads. These are appointments you no longer need to think about. Relax with the assurance that your BMW knows when and what services it needs and sends the vehicle-related service data automatically to BMW. Your preferred BMW Retailer can then access the data quickly and get in touch with you right away. With BMW Teleservices from BMW ConnectedDrive, you’re free to do what you really want to.
OVERVIEW OF BMW TELESERVICES.
BMW Teleservices (standard on all BMW model years 2014 and newer) are innovative BMW ConnectedDrive services that offer maximum comfort and let you focus on the important things in life. Through BMW Teleservices, your preferred BMW Retailer receives detailed information from BMW regarding the condition of the vehicle; information which was previously available only through a service visit. This allows for personalized vehicle service as well as a quick reaction in the event of an issue. With the Automatic BMW Teleservice Call, your BMW knows when a service is due. Through the Condition Based Service (CBS) sensors, the car identifies service requirements and automatically transmits all service-related data to BMW. Your preferred BMW Service Centre retrieves the data, is informed about the service need and vehicle status, and calls you to arrange a service appointment if necessary. With the Manual BMW Teleservice Call, you can conveniently get your BMW Service Centre to contact you, get customized advice or spontaneously schedule a service appointment. The vehicle sends all service-relevant data to BMW at the press of a button. Your BMW Retailer receives the information, calls you back, answers your questions and arranges an appointment if necessary. In the unlikely event of a breakdown or technical malfunction, you can initiate a call to BMW Roadside Assistance within your BMW while the BMW Teleservice Update ensures that your mobile devices and media players are always well connected to your vehicle. BMW Teleservice Battery Guard reliably keeps an eye on your battery day and night and informs you if the battery’s state of charge drops below a certain level.
BMW CONNECTED DRIVE.
BMW ConnectedDrive stands for the intelligent connection of vehicle, driver and the outside world. It lets you complete tasks quickly and easily while having more time for the most important things in life: your family, friends or leisure activities. Under the umbrella of BMW ConnectedDrive, BMW Teleservices maximizes comfort with regards to servicing. The usage of BMW Teleservices features is free of charge for all BMW model years 2014 and newer. The services are automatically activated when the vehicle is delivered to the customer.
BMW TELESERVICES AT A GLANCE.
Automatic BMW Teleservice Call.
Business appointments, birthdays, private engagements – you already have enough appointments on your mind. When it comes to your BMW's appointments, your vehicle knows when it requires the next service and what needs to be done. The Automatic BMW Teleservice Call from BMW ConnectedDrive means you no longer have to take care of those things personally. Sensors detect when a servicing is due and transmit the information to BMW; your preferred BMW Retailer can access your vehicle data, evaluate all relevant vehicle-related information and effectively prepare for your car’s visit to the workshop – even before you call to make an appointment. The benefits, at a glance, include: automatic detection of service requirements; direct transfer of service-relevant data to BMW; automatic reminder of servicing appointments; optimally-prepared and more effective maintenance; and shorter service visits.
Manual BMW Teleservice Call.
Would you like to schedule a service appointment or want to know what the ‘Check control’ message in your vehicle display means? No problem, thanks to BMW ConnectedDrive: the Manual BMW Teleservice Call allows you to contact your BMW Service Centre at any time directly from your vehicle and request a return call. Whether you need to have a chipped windshield repaired or would like to have tires installed, it’s all possible at the push of a button. When you make the call, all of your service-related data is automatically transferred to BMW. Your preferred BMW Service Department retrieves the data and is perfectly prepared, based on this gathered information. The benefits, at a glance, include: convenient contact from the vehicle with guaranteed call-back; customized advice based on transmitted vehicle data; shortened waiting times for accessories; optimally-prepared maintenance; and shorter service visits.
BMW Teleservice Battery Guard.
Not sure if you parked your BMW and forgot to switch off the lights? No problem − thanks to BMW Teleservice Battery Guard, the practical BMW ConnectedDrive service that prevents battery failure. If the battery voltage drops below a certain level, the BMW Teleservice Battery Guard will inform your preferred BMW Retailer directly or the next time you start the engine. This means you can avoid any starting issues or battery-related malfunctions − as your BMW can now monitor its energy supply itself. The benefits, at a glance, include: automatic BMW Retailer notification about critical battery charge status; quick detection of battery defects; and premium service with regard to energy supply.
How the Automatic BMW Teleservice works.
Condition Based Service (CBS) sensors constantly monitor fluid levels (e.g. engine oil) or wear-and-tear components (e.g. brake pads). If a service appointment is needed, your BMW automatically transmits all service-related data to BMW. Your preferred BMW Retailer will call you to arrange an appointment, if necessary. Due to the accuracy of the data relayed, the service appointment can be prepared perfectly with all required components and parts needed – so the vehicle only stays at the Service Centre for a minimum time period. Forget about inflexible service intervals. You only drive to the workshop if you have to.
How the Manual BMW Teleservice works.
You can activate the Manual BMW Teleservice call via the iDrive system in your vehicle at any time. All relevant data will be sent to BMW from your vehicle. Your preferred BMW Retailer will receive a message asking them to contact you. When the data has been evaluated, your Retailer will call you back to arrange an appointment. This gathered information allows your preferred Retailer to be perfectly prepared, to attend to your personal needs and – if necessary – to order the desired parts or accessories in advance.
How the BMW Teleservice Battery works.
An eye on your battery: in case your battery’s state of charge drops below a certain level, due to parking lights being left on, for example, BMW Teleservice Battery Guard is triggered automatically and informs your preferred BMW Retailer. BMW Teleservice Battery Guard stays activated until the next time you start your BMW. If necessary, your preferred BMW Retailer will get in touch to arrange a service appointment.
FREQUENTLY ASKED QUESTIONS.
Questions and answers about BMW TeleServices.
Do you have any questions about BMW Teleservices? You’ll find answers to the most common questions here.
How much does it cost to use services?
Teleservices is free in combination with a valid BMW Assist contract. In this instance, the service can be used via the vehicle's built-in SIM card anywhere in North America.
For which BMW vehicles are BMW Teleservices available?
Z4 - Start of Production 02/2009, require options BMW Assist (SA639) and Navigation (SA609).
1, 3, 5, 6 Series - Start of Production 03/2009, require options BMW Assist (SA639) and Navigation (SA609).
7 Series - Start of Production 03/2009, require options BMW Assist (SA639) and Navigation (SA609).
X5, X6 - Start of Production 04/2009 require options BMW Assist (SA639) and Navigation (SA609).
Standard on all BMW model years 2014 and newer.
To which BMW Service Retailer will the BMW Teleservice Call be sent by default?
Both Manual and Automatic TeleService calls will be routed to the retailer from whom you purchased your vehicle.
Can I change my vehicle’s default BMW Service Retailer?
Yes. There are two methods of doing so:
1- If you know at the time of delivery that your service retailer will be different than your selling retailer, you can note your preferred servicing retailer on the BMW Assist subscriber agreement. Our system will then note the change and ensure that your Teleservice calls are routed accordingly.
2- Should you wish to route your Teleservice calls to another BMW Retailer at a later time (i.e. as a result of a relocation), you can request a change by completing a simple form at your new Retailer.How do I make sure that BMW Teleservices can be accessed in my used car and that my BMW Retailer is informed?
BMW Teleservices must be activated in the vehicle and attributed to your preferred BMW Retailer. Please contact your trusted BMW Retailer for more information.
Do I need to complete a BMW Assist subscriber agreement to use BMW Teleservice?
Yes, In order for BMW Canada to properly set up your account information, and route your Teleservice calls a BMW Assist subscriber agreement must be completed and submitted to BMW Canada by your retailer. If this is not done, all of your BMW Assist services (including Teleservice) will not function.
How can BMW Teleservices be activated in the vehicle?
By default, BMW Teleservices are already activated on delivery. If you have any questions about this, please contact your BMW Retailer.
How can BMW Teleservices be deactivated in the vehicle?
BMW Teleservices can be deactivated at any time. BMW Teleservices can only be switched off by a complete deactivation of the whole vehicle connectivity. This implies that the SIM card, installed in the vehicle, is also deactivated. Consequently the vehicle’s emergency call is inactive. Find out more about deactivation from your preferred BMW Retailer.