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First Responders

BMW Rescue Cards.

Helping first responders act quickly.

BMW Rescue Cards help trained first responders quickly access model-specific vehicle and safety system information across gasoline, plug-in hybrid, and fully electric BMW vehicles. Designed to support fast and effective response in critical situations, they provide technical guidance for handling, stabilization, towing, and recovery procedures with greater clarity and confidence.

Contact Customer Support

Contact Roadside Assistance

Find the Rescue Card for your model.

BMW SUVs.

BMW Sedans & Coupés.

BMW M.

More Rescue Cards

Looking for another BMW model?

If you can't find the Rescue Card for your BMW above, you can access additional Rescue Cards covering a broader range of BMW vehicles and model years by using the link below.

What are BMW Rescue Cards?

BMW Rescue Cards give trained emergency crews quick access to model-specific vehicle and safety system information to support faster, more informed response procedures across BMW vehicles. From occupant access and stabilization to towing and recovery, they help crews assess situations and act with greater precision and control. Simply identify the BMW model and powertrain, then download the corresponding Rescue Card to access model-specific safety and technical information.   

Identify key systems.

See where important safety parts are located, including airbags, batteries, control units, and other electrical components.

Support safer access.

Learn where the strongest parts of the vehicle are and find safer ways to reach occupants inside.

Plan recovery.

Get guidance for securing, towing, transporting, or handling and storing the vehicle after an accident or emergency.

Additional BMW Emergency Guides.

Emergency personnel and towing companies can access comprehensive vehicle and safety system information through the links below.

BC

Emergency Rescue Manual.

Towing

Towing Service Guide

App

Help is close at hand.

The My BMW App* helps drivers stay connected to support services and roadside assistance during emergencies and unexpected situations. Depending on your BMW model and ConnectedDrive services, you may be able to: 

 

  • Contact BMW Roadside Assistance directly through the app 

  • Share vehicle location information during roadside emergencies

  • View vehicle status and alerts 

  • Access emergency contact features for supported vehicles  

  • Connect with BMW Customer Support  

  • Coordinate towing and service assistance following a breakdown or collision

Backed beyond the drive.

Resources, support, and services designed to help keep you informed, protected, and connected.

Smart Forest Design

Customer Support

Get in touch with BMW Customer Support or explore helpful topics and owner information.

G.R.O.O.T. System

BMW Recalls

Check whether your BMW has any open safety recalls or service campaigns. 

AI-Powered Analytics

My BMW App

Stay connected to your BMW directly through your smartphone, with access to vehicle status, roadside assistance, service support, and more.

Bioacoustic Sensors & Trail Cameras

Protection Products

Help protect your BMW with coverage options for mechanical repairs, theft protection, and roadside assistance.

Frequently asked questions.

*Available apps and services are subject to change, may vary by location or other factors. May require additional services, plans, subscriptions and vehicle options, and may only be operable in conjunction with certain smartphones and operating systems (smartphone not provided). Not all apps or services may be available for all BMW models