Man and woman standing by a BMW in the desert.

READY WHEN YOU ARE.

BMW SERVICE.

READY WHEN YOU ARE.BMW SERVICE.

We’ve been waiting for the road to open again. To follow every twist and turn, and find joy around every bend. And when you’re ready to rediscover the road, we'll be right by your side.

Whether it’s with limited contact service appointments, Original BMW Parts, our BMW Certified Technicians, or our 2 Year Parts & Labour Warranty, we’re here to help you journey safely and confidently.

 

Book your next BMW Service appointment instantly using the Online Appointment Scheduler, or contact your preferred BMW Retailer directly.

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BMW Retailers take care to uphold the utmost standards of cleanliness and social distancing, and may offer:

  • Online appointment scheduling
  • Limited contact vehicle service options
  • Use of protective interior products and cleaning high contact areas
  • Use of remote key read to reduce physical key handling
  • Enhanced digital communications including text and video
  • Remote payment options

Please contact your preferred BMW Retailer for additional information on updated hours of operation and processes for contactless service.

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LIMITED CONTACT SERVICE.

ULTIMATE CONFIDENCE.

The following services may vary at each BMW Retailer. Please contact your preferred Retailer directly for availability.

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FREQUENTLY ASKED QUESTIONS.

Q. Can I still bring my BMW in for service?

 

A. Many BMW Retailer service departments remain open, though their hours may have changed. Please contact your preferred BMW Retailer directly, or instantly book a service appointment using the BMW Online Appointment Scheduler.

 

Q. How can I drop off or pick up my vehicle for service? 

 

A. This will depend on the operating status of your preferred BMW Retailer, which is contingent upon local government guidelines. It is also the individual BMW Retailer’s decision on how best to protect the health and well-being of their customers, retail associates, and local community. Please contact your preferred BMW Retailer directly to discuss how they can help. 

 

Q. Is it possible to extend my warranty? 

 

A. In an effort to support our customers, BMW Canada is extending the New Vehicle Limited Warranty coverage and service inclusive plans that expired after March 12, 2020. BMW Canada is providing an extension to July 1, 2020. We will continue to monitor the COVID-19 situation and re-evaluate if necessary. 

 

Q. Will my vehicle be disinfected before it’s returned to me? 

 

A. All BMW Retailers have implemented enhanced cleaning protocols. Please contact your preferred BMW Retailer for details on their individual protocols.

 

Q. Will I be able to speak to a technician about my vehicle? 

 

A. Many BMW Retailers offer the opportunity to speak with a BMW Technician or service advisor via video, text, and phone to keep you updated on the status of your vehicle, and explain any required repairs or service. For more information about these 1-on-1 consultations, please contact your preferred BMW Retailer directly. 

 

Q. Should I be cleaning my vehicle at home? 

 

A. For peace of mind, we encourage you to clean your vehicle on a regular basis. To support our customers, we have created the BMW Home Cleaning Guide, which outlines the BMW-recommended cleaning products and techniques best suited to keeping your vehicle clean. 

 

Q. Can I pay my service invoice from home? 

 

A. We are pleased to share that many BMW Retailers offer remote payments for BMW service invoices. Please contact your preferred BMW Retailer for specific details about their remote payment processing. 

 

Q. I have a service appointment but need to postpone. Can I reschedule? 

 

A. Yes. You can reschedule your service appointment using the BMW Online Appointment Scheduler or contacting your preferred BMW Retailer directly.

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CONTACT US.

Still have questions?

BMW Customer Service: 1-800-567-2691 or customer.service@bmw.ca 

 

BMW Financial Services Customer Service: 1-800-3000 BMW

 

We appreciate your patience as we are experiencing extremely high call volumes. If you have questions about your vehicle contract, you can send us a message through the Secure Message Centre on My BMW Account. For general lease maturity information, please visit The Road Ahead.

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YOUR PLANS, OUR SOLUTIONS.

BMW Services.

Every driver is different, every BMW is different, and so too is the journey that you experience with your BMW. Every bit as individual are the range of BMW Services, designed to offer you specialized care at fair, transparent prices. The unprecedented quality standards of our BMW Service Specialists combined with innovative workshop technologies and Original BMW Parts help ensure that your BMW continues to perform as you would expect it to. Simply select the service that best suits you – and look forward to all the driving pleasure that awaits you on the road ahead.

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"…Friendly, fast, efficient service! BMW Service personnel work hard to please the customer and exceed all expectations!..."
M.F. British Columbia

4 GOOD REASONS FOR BMW SERVICES.

  • 01 Carefree and safe
  • 02 Exclusive and premium service in a relaxed, comfortable environment
  • 03 Attractive pricing on tailor-made services to match you and your BMW
  • 04 Guaranteed expertise: BMW Service Specialists, Original BMW Parts, and the highest quality standards
BMW X3 Driving through a canyon

NEVER SETTLE.

STAY ULTIMATE WITH BMW SERVICE.

NEVER SETTLE.

STAY ULTIMATE WITH BMW SERVICE.

Wherever your journey takes you, BMW Service is here to help maintain the exceptional performance of your BMW – so you can drive with confidence through every twist and turn in the road. With No-Charge Scheduled Maintenance standard on every new BMW, a 2-year warranty on all parts & labour, and the strict use of Original BMW Parts by our BMW Certified Technicians, there’s no limit to how far – and how fast – your BMW can take you.

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THE BMW SERVICE DIFFERENCE.

Online Appointment Scheduling

Online Appointment Scheduling.

Now you can book your service appointment any time, anywhere. With the BMW Online Appointment Scheduler, you can choose your preferred Retailer and select the date and time most convenient for you.

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No-Charge Scheduled Maintenance

No-Charge Scheduled Maintenance.

Every new BMW comes with No-Charge Scheduled Maintenance, which covers many of your vehicle’s essential needs for up to 4 years or 80,000 km*, whichever occurs first. That way, you’ll have peace of mind for every drive.

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2-Year Parts & Labour Warranty for Utmost Confidence

2-Year Parts & Labour Warranty.

With our standard 2-Year Parts & Labour Warranty, you will leave your BMW Service appointment with ultimate confidence knowing that the work you received is covered for the road ahead.

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Original BMW Parts for Ultimate Safety & Performance

Original BMW Parts.

Your BMW is more than the sum of its parts. That’s why our BMW Certified Technicians use Original BMW Parts that were specifically designed to maintain its exceptional performance and high safety standards.

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BMW Certified Technicians with Guaranteed Expertise

BMW Certified Technicians.

Our BMW Certified Technicians are as passionate about your BMW as you are. They have the training, technology, and tools to ensure your vehicle performs at its full potential for the long haul.

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BMW NO-CHARGE SCHEDULED MAINTENANCE.

Less Worries, More Freedom.

BMW NO-CHARGE SCHEDULED MAINTENANCE.

Less Worries, More Freedom.

Every new BMW comes with No-Charge Scheduled Maintenance*, which covers many of your vehicle’s essential servicing needs at no additional charge. Maintenance may be carried out at any authorized BMW Retailer or BMW Service Centre in Canada, where BMW Certified Technicians will service your vehicle using only Original BMW Parts.


Maintenance includes:

  • Oil and filter change
  • Vehicle service check
  • Service or replacement of air, fuel and microfilters, spark plugs and brake fluid.


BMWs purchased from an authorized BMW Retailer in Canada are covered by No-Charge Scheduled Maintenance for a period of 4 years or 80,000 kilometres**, whichever occurs first.

 

If you would like to extend your scheduled maintenance coverage beyond the standard 4 years or 80,000 kilometers a variety of available Service Inclusive packages can be purchased. Please see below for more information.

 

*The maintenance schedule intervals are based on normal driving conditions and operation. Additional maintenance not identified by the vehicle’s on-board maintenance system, or wear and tear items such as brakes, clutches, and wiper blades will not be covered.


**Coverage begins on the date of sale, or the date the vehicle is placed in service as a demonstrator or company vehicle, whichever comes first.

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BMW SERVICE INCLUSIVE.

Relax – You’re Covered.

BMW SERVICE INCLUSIVE.

Relax – You’re Covered.

THE BEST FEELING IS NOT HAVING TO WORRY.

Extend your scheduled maintenance with an extended coverage option that can double your allotted coverage period. Service Inclusive consists of maintenance work and services for your BMW (including oil, labour, and all necessary Original BMW Parts) specifically related to the following:

 

BMW Service Inclusive Scheduled Maintenance includes package options that can extend up to 8 years or 160,000 kilometres (whichever comes first). With pricing starting from $530*, there is a solution suitable for all your driver needs. BMW Service Inclusive must be purchased before the vehicle model is 4 years old/ reached 80,000 kilometres.

 

  • Engine oil change including oil filter
  • Replacement of air filter
  • Replacement of fuel filter
  • Replacement of micro filter
  • Replacement of spark plugs
  • Replacement of brake fluid
  • Service vehicle check

*For BMW Service Inclusive pricing and package options for your BMW, contact your nearest retailer.

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FOR THOSE WHO WANT IT ALL: SERVICE INCLUSIVE PLUS.

In addition to the services included with the No-Charge Scheduled Maintenance and Service Inclusive options, Service Inclusive Plus includes these additional wear-and-tear repairs:
 

  • Front Brake Pads and Discs
  • Rear Brake Pads and Discs
  • Clutch (if worn)
  • Windshield Wiper Blades


BMW Service Inclusive Plus must be purchased before the vehicle model is 4 years old/reached 80,000 kilometres.
 

Log into My BMW to check your vehicle’s maintenance status.
 

*For BMW Service Inclusive Plus pricing and package options for your BMW, contact your nearest retailer.

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* BMW Service Inclusive Plus offers are only available directly when purchasing your new vehicle.

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ADD PEACE OF MIND TO EVERY DRIVE.

With a BMW 55-Point Inspection for only $59.95.**

ADD PEACE OF MIND TO EVERY DRIVE.

With a BMW 55-Point Inspection for only $59.95.**

For a limited time, receive 1-year complimentary roadside assistance and accident management* ($109.50 value). 

 

*One-year BMW Roadside Assistance and Accident Management coverage begins on date of the BMW 55-Point Inspection (or when your current coverage ends). Servicing BMW Retailer will register the vehicle for the program. Certain limitations may apply.

**Applicable taxes extra. Price is in Canadian dollars. Additional costs may be required for replacement parts and related services. Offer ends December 31, 2020 and is subject to change or cancellation without notice. Only at participating BMW Retailers in Canada. No offer substitutions or discounts. Retailers are free to set their own prices and are not bound by the Program pricing, which is suggested only. The 55-Point Inspection offer is only available once per vehicle per twelve-month period.

©2020 BMW Canada Inc. “BMW”, the BMW logo, BMW model designations and all other BMW related marks, images and symbols are the exclusive property and/or trademarks of BMW AG, used under license.

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BMW VALUE SERVICE PACKAGES.

Fair. Clear. Tailored To You.

BMW VALUE SERVICE PACKAGES.

Fair. Clear. Tailored To You.

BMW VALUE SERVICE PACKAGES: RETAIN VALUE AND DRIVING PLEASURE.

Together with your BMW, you’ve been on many roads and many adventures – all representing different chapters of your shared story. A story that is far from ending. Because with BMW Value Service Packages, you can keep your BMW running smoothly on the road ahead with attractive and transparent prices, and care that is perfectly tailored to your needs.

  • Tailored to your BMW model and your unique needs.
  • Premium services including oil, microfilter, brake services, and more.
  • Attractive and transparent all-inclusive package pricing.
  • Specialized BMW Service Technicians who only use Original BMW Parts.
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  • Your benefits at a glance.
    • Tailored to your BMW model and your unique needs.
    • Premium services including oil, microfilter, brake services, and more.
    • Attractive and transparent all-inclusive package pricing.
    • Specialized BMW Service Technicians who only use Original BMW Parts.
"…The service technicians are knowledgeable & the helpdesk associates are awesome! I will still keep coming to BMW for…excellent service…"
M.B. Mississauga, Ontario

HIGH-SPEED SERVICE. FIRST CLASS HOSPITALITY.

When you make an appointment, your BMW Service Advisor checks whether the work involved can be conducted under BMW Express Service®. Appointments can be booked on short notice and will begin without delay as soon as you arrive.
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EXPERIENCE SERVICE AT ITS FINEST.

A BMW Service Advisor will invite you to relax in a Customer Lounge while BMW Certified Technicians work on your vehicle. Enjoy a beverage, surf the Internet, read the newspaper, or watch TV. And if you’re interested in one of the latest BMW models, you can tour the showroom or take a test drive during your visit.
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BMW repair services.

TAKE A MOMENT TO RELAX.

Our experienced BMW Specialists will work on your vehicle, completing their tasks quickly, efficiently, and with the highest precision according to the BMW quality standards you expect. And at the agreed time, your BMW will be returned to you, ready to drive.

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CHECK YOUR BMW FOR OUTSTANDING SAFETY RECALLS.

BMW is committed to providing the highest level of safety,reliability, and performance to ensure you enjoy The Ultimate Driving Experience. From time to time, recall notices are issued that may require repair or replacement. Make certain your BMW is up-to-date and click below to search existing recall campaigns.