For the last 25 years, valued customers like you have put your trust and confidence in BMW Financial Services. Please be assured that we are taking steps to ensure we continue to meet your individual financial needs. We encourage you to access your My BMW Account, our convenient and secure self-service option to manage your BMW Financial Services account 24/7. If you do not already have an account set up online, we would strongly encourage you to do so by visiting myaccount.bmw.ca.
If you are not able to find what you need through My BMW Account, please call us at 1-800-3000-BMW. In order to help us prioritize those with immediate needs, we ask that you only call if you have a payment due or a lease maturing within the next five business days, and that you be patient with us as we are experiencing a much higher call volume than usual. Meanwhile, we hope the Q&A below may answer some of your questions.
Q. Can I defer my payment?
A. If you have been directly impacted by COVID-19 and have found yourself in a place of uncertainty regarding your BMW Financial Services contract, please reach out to us and we will do our best to accommodate your individual needs. As we are experiencing extremely high call volumes at the moment, please help us in prioritizing customers who have imminent payments by sending us a message via our Secure Message Centre in My BMW Account, and we will get back to you as soon as possible.
Q. How do I go about registering for My BMW Account?
A. Registration is simple:
1. If you already have a BMW Connected Account, the same username and password can be used to log into My BMW Account. You are not required to re-register.
2. If you do not have a BMW Connected Account, you will be required to register by providing your first and last name, email address and password.In both cases, you will be required to provide the following information in order to access your BMW Financial Services Account(s):
- Date of birth
- Amount of your last payment
Q. I’m trying to reach BMW Financial Services Canada, but can’t seem to speak to a live person.
A. We know, and we apologize. Given this unprecedented situation, we are experiencing a much higher call volume than usual. In order to help us prioritize customers with imminent needs pertaining to their contract, and to help minimize wait times, please use My BMW Account to send us a message through our Secure Message Centre and we will reply as soon as possible. Your patience and understanding are much appreciated.
Q. I think I may have received a fraudulent text/email.
A. We are strongly committed to safeguarding your information, and continue to work to protect you against fraudulent activity during these times of uncertainty.
While we put in place protective measures, we also ask that you remain vigilant against fraud. We will never send unsolicited emails or text messages asking for confidential information such as your account number or financial institution information. Please do not respond to unsolicited communication that requests this type of sensitive information.