We understand that your vehicle may require service or repair at this time, or that you may be anticipating delivery of a new vehicle. We are doing our best to support you with these requirements. The best option today is to contact your BMW Retailer or service centre to understand the options available. Meanwhile, below are answers to some questions you’ve asked us.
Q. How can I drop off/pick up my vehicle for service?
A. This will depend on the operating status of your particular retailer, which is contingent upon local government guidelines. It is also the retailer’s decision on how best to protect the health and well-being of their customers, retail associates and local community. Please contact your retailer directly to discuss how they can help.
Q. Is it possible to extend my warranty?
A. In an effort to support our customers, BMW Canada is extending the New Vehicle Limited Warranty coverage and service inclusive plans that expired after March 12, 2020. BMW Canada is providing an extension to July 1, 2020. We will continue to monitor the Coronavirus situation and re-evaluate if necessary.
Q. I have a new vehicle on order. Is it coming?
A. We want to get you in your new BMW as soon as is safely possible. With the variety of partners we work with – from production to delivery – the arrival date of your vehicle may be impacted. Please know that we are working diligently to minimize any potential delays. Your retailer is able to look into the status of your vehicle for you, so don’t hesitate to contact them.
Q. Should I be cleaning my vehicle at home?
A. For peace of mind, we encourage you to clean and disinfect your vehicle on a regular basis. To support our customers, we have created the BMW Home Cleaning Guide, which outlines the BMW-recommended cleaning products and disinfecting techniques best suited to keeping your vehicle clean and disinfected.