BMW is here to help

On behalf of everyone at BMW Canada and the teams across our valued retailer network, we sincerely hope you and your families are healthy and safe.  


We all have questions as we travel together down this previously undiscovered road, and we are all experiencing uncertainty. We want you to know that your vehicle and your relationship with BMW should not be among your concerns.  We are working diligently to answer your questions, to create solutions for you, and to support you in your ownership experience. 


The situation with COVID-19 continues to evolve, and therefore, so do the measures we’re putting in place to support you.  As we make changes, this is the place you’ll find them.  On this page, we’ve compiled the answers to questions we’ve been receiving from you either directly or through our retailer network.  In the content below, we do our best to answer your questions and resolve your concerns.  If these goals aren’t accomplished using the information on this page, please contact us – we want to help.  Contact methods based on your specific needs are listed below. 


We know your BMW vehicle is important to you.  It’s important to us, too. The BMW retail network is working hard to balance meeting your mobility needs with respecting the guidelines put in place by their local governments, and doing what they feel is best to protect the health and well-being of their staff, customers and local communities. If you need to visit a BMW retailer, please contact them to confirm their operating status. 


We hope the information below is helpful.  More importantly, we hope that you and your families are well, and we wish you good health.


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We understand that your vehicle may require service or repair at this time, or that you may be anticipating delivery of a new vehicle. We are doing our best to support you with these requirements. The best option today is to contact your BMW Retailer or service centre to understand the options available.  Meanwhile, below are answers to some questions you’ve asked us.


Q. How can I drop off/pick up my vehicle for service?


A. This will depend on the operating status of your particular retailer, which is contingent upon local government guidelines. It is also the retailer’s decision on how best to protect the health and well-being of their customers, retail associates and local community.  Please contact your retailer directly to discuss how they can help. 


Q. Is it possible to extend my warranty?


A. In an effort to support our customers, BMW Canada is extending the New Vehicle Limited Warranty coverage and service inclusive plans that expired after March 12, 2020. BMW Canada is providing an extension to May 1, 2020. We will continue to monitor the Coronavirus situation and re-evaluate if necessary. 


Q. I have a new vehicle on order.  Is it coming?      


A. We want to get you in your new BMW as soon as is safely possible.  With the variety of partners we work with – from production to delivery – the arrival date of your vehicle may be impacted.  Please know that we are working diligently to minimize any potential delays.  Your retailer is able to look into the status of your vehicle for you, so don’t hesitate to contact them.


financial services


For the last 25 years, valued customers like you have put your trust and confidence in BMW Financial Services.  Please be assured that we are taking steps to ensure we continue to meet your individual financial needs. We encourage you to access your My BMW Account, our convenient and secure self-service option to manage your BMW Financial Services account 24/7. If you do not already have an account set up online, we would strongly encourage you to do so by visiting


If you are not able to find what you need through My BMW Account, please call us at 1-800-3000-BMW. In order to help us prioritize those with immediate needs, we ask that you only call if you have a payment due or a lease maturing within the next five business days, and that you be patient with us as we are experiencing a much higher call volume than usual.  Meanwhile, we hope the Q&A below may answer some of your questions.


Q. Can I defer my payment?


A. If you have been directly impacted by COVID-19 and have found yourself in a place of uncertainty regarding your BMW Financial Services contract, please reach out to us and we will do our best to accommodate your individual needs. As we are experiencing extremely high call volumes at the moment, please help us in prioritizing customers who have imminent payments by sending us a message via our Secure Message Centre in My BMW Account, and we will get back to you as soon as possible.               


Q. How do I go about registering for My BMW Account?


A. Registration is simple:

1. If you already have a BMW Connected Account, the same username and password can be used to log into My BMW Account. You are not required to re-register.

2. If you do not have a BMW Connected Account, you will be required to register by providing your first and last name, email address and password.In both cases, you will be required to provide the following information in order to access your BMW Financial Services Account(s):

  • Date of birth
  • VIN
  • Amount of your last payment 


Q. I’m trying to reach BMW Financial Services Canada, but can’t seem to speak to a live person.


A. We know, and we apologize.  Given this unprecedented situation, we are experiencing a much higher call volume than usual.  In order to help us prioritize customers with imminent needs pertaining to their contract, and to help minimize wait times, please use My BMW Account to send us a message through our Secure Message Centre and we will reply as soon as possible.  Your patience and understanding are much appreciated.      


Q. I think I may have received a fraudulent text/email.


A. We are strongly committed to safeguarding your information, and continue to work to protect you against fraudulent activity during these times of uncertainty.

While we put in place protective measures, we also ask that you remain vigilant against fraud.  We will never send unsolicited emails or text messages asking for confidential information such as your account number or financial institution information. Please do not respond to unsolicited communication that requests this type of sensitive information. 


Contact Us.


Still have questions?

BMW Customer Service: 1-800-567-2691 or

BMW Financial Services Customer Service:1-800-3000 BMW 

We appreciate your patience as we are experiencing extremely high call volumes with inquiries for BMW Financial Services. If you have questions about your contract, you can send us a message through the Secure Message Centre on My BMW Account. For general lease maturity information, please visit The Road Ahead.