Q. Can I still bring my BMW in for service?
A. Many BMW Retailer service departments remain open, though their hours may have changed. Please contact your preferred BMW Retailer directly, or instantly book a service appointment using the BMW Online Appointment Scheduler.
Q. How can I drop off or pick up my vehicle for service?
A. This will depend on the operating status of your preferred BMW Retailer, which is contingent upon local government guidelines. It is also the individual BMW Retailer’s decision on how best to protect the health and well-being of their customers, retail associates, and local community. Please contact your preferred BMW Retailer directly to discuss how they can help.
Q. Is it possible to extend my warranty?
A. In an effort to support our customers, BMW Canada is extending the New Vehicle Limited Warranty coverage and service inclusive plans that expired after March 12, 2020. BMW Canada is providing an extension to July 1, 2020. We will continue to monitor the COVID-19 situation and re-evaluate if necessary.
Q. Will my vehicle be disinfected before it’s returned to me?
A. All BMW Retailers have implemented enhanced cleaning protocols. Please contact your preferred BMW Retailer for details on their individual protocols.
Q. Will I be able to speak to a technician about my vehicle?
A. Many BMW Retailers offer the opportunity to speak with a BMW Technician or service advisor via video, text, and phone to keep you updated on the status of your vehicle, and explain any required repairs or service. For more information about these 1-on-1 consultations, please contact your preferred BMW Retailer directly.
Q. Should I be cleaning my vehicle at home?
A. For peace of mind, we encourage you to clean your vehicle on a regular basis. To support our customers, we have created the BMW Home Cleaning Guide, which outlines the BMW-recommended cleaning products and techniques best suited to keeping your vehicle clean.
Q. Can I pay my service invoice from home?
A. We are pleased to share that many BMW Retailers offer remote payments for BMW service invoices. Please contact your preferred BMW Retailer for specific details about their remote payment processing.
Q. I have a service appointment but need to postpone. Can I reschedule?
A. Yes. You can reschedule your service appointment using the BMW Online Appointment Scheduler or contacting your preferred BMW Retailer directly.