This section will help you to determine what is considered acceptable or unacceptable on the exterior of your current BMW based on your applicable BMW Financial Services Excess Wear & Use Protection plan. Any unacceptable findings will be considered chargeable.
- Filename
- FS-24-045-VCE-ToolRedesign-BMW-EN-FINAL.pdf
- Size
- 654 KB
- Format
- application/pdf
The exterior / bumpers.
Acceptable
Scratches or scuffs through the paint that are 2" - 4" in length (non-collision related);
Exterior dents with damage 2" - 8" (non-collision related);
Minor stone chips;
Cleanable road tar;
Superficial scuffs/scratches that do not penetrate the paint.
Unacceptable
Scratches or scuffs through paint greater than 4";
Any dents greater than 8";
Broken exterior parts that are not replaced or repaired to manufacturer's specifications (e.g., misaligned parts, mismatched paint, distorted body panels);
Other repairs that do not meet manufacturer's specifications (e.g., misaligned parts, mismatched paint, distorted body panels, poor previous repair or repaint);
Unrepaired collision damage or single-occurrence damages spanning multiple body panels (e.g. vandalism);
Buckled, bent, gouged, or deeply scratched bumpers (over 8");
Cracked or punctured bumpers.
Restrictions
If hail damages have a value exceeding $1,000, BMW will NOT waive the excessive wear or use charges owing by the Lessee / Co-Lessee. BMW will NOT waive the excessive wear or use charges owing by the Lessee / Co-Lessee because of mismatched paint or poor quality paint job from a repair.
Frame and unibody.
Unacceptable
Repairs that do not restore the frame or unibody to manufacturer's specifications;
Repairs that do not follow manufacturer's recommended repair methods (e.g., butt welding);
Damage that affects the safety or structural integrity of the frame or unibody (e.g., buckled unibody, channel torn metal, kinked radiator support);
Any sheet metal damage to rocker panels.
Glass and lamps.
Acceptable
Surface chips to a BMW-approved windshield;
Minor chips, bullseyes or cracks to a BMW-approved windshield.
Unacceptable
Windshield replacement of substandard glass (non-OEM quality);
Any windshield replacement that does not have the approved BMW logo displayed in the glass;
Excessive scratches as a result of negligence;
Damage as a result of a collision.
The interior.
The interior of your vehicle is subject to chargeable damages if unacceptable wear and use is found.
Acceptable
Minor scuffs to the interior, seats, and soft trim (includes leather, cloth, vinyl leather, plastic, wood, carpets, headliners, vinyl and convertible tops, and weather-stripping seals);
Unacceptable
Missing interior equipment valued over $200 per item (headrests, remote controls, headphones, etc);
Stains that cannot be removed;
Any burn holes or singed areas;
Restrictions
If missing parts have a value exceeding $200, BMW will NOT waive the excessive wear or use charges owing by the Lessee / Co-Lessee.
Wheels & tires.
Prior to returning your BMW, please confirm all wheels and tires are in acceptable condition. Be aware that any unacceptable damage or modifications are considered chargeable.
Acceptable
Four matching BMW approved tires that meet the vehicle's original tire specifications (size, load index, speed rating, run-flat) which can be found on the vehicle door B pillar decal and/or within the vehicle's owner's manual. BMW approved tires are manufactured by PirelliR, Continental®, Goodyear®, Dunlop®, Michelin®, Bridgestone® and Hankook®.
Minor scuffs to tires that do not affect the safety of the tire;
Scratches to the wheel covers, rims, or alloys.
Unacceptable
Tire specifications and sizes different from the original tires supplied on your vehicle, including incorrect type (e.g. run-flat), and/or a non-approved brand (approved brands are Michelin®, PirelliR, Bridgestone®, ContinentalR, Dunlop®, Goodyear®, and Hankook®);
Recapped or retread tires;
Tire repair plugs;
Bulges or indentations in the sidewall;
Snow tires;
Flat tires;
Any tire damage that affects the safe operation of the vehicle;
Mismatched, bent, cracked, or broken wheels, wheel covers, or alloys;
Alloy wheel specification, sizes and type (wheel style) different than the vehicle's original equipment, including painted wheels;
Mechanical / electrical / accessories.
Please be aware that any non-functional electrical components or missing equipment that is standard for your BMW vehicle are considered chargeable.
Unacceptable
Missing equipment including, but not limited to, keys, manuals, tablets, and cargo covers;
Any vehicle warning lights (engine light, airbag lights, brake service lights, traction control etc.);
Incomplete or overdue vehicle maintenance;
Non-functioning electrical components (power windows, climate control, iDrive screen and controls, etc);
Aftermarket
(non-original BMW equipment) parts and accessories, (including
spoilers, suspension modifications, exhaust modifications, body panels),
trailer hitches, etc.);
Installing/loading software updates or changes to the vehicle;
Decals or stickers.
Restrictions
BMW will NOT waive the excessive wear or use charges owing by the Lessee/Co-Lessee resulting from any mechanical or electrical breakdown.
Find a BMW Repair Centre.
Our BMW Certified Collision Repair Centres (CCRC) are able to repair any signs of wear and use that may be considered "unacceptable" and restore your BMW back to its factory safety specifications. Every BMW CCRC is equipped with specialized tools and trained technicians to give you fast, easy service, and a guarantee that your repairs are BMW certified. Schedule your appointment today by visiting bmw.ca to find a repair centre near you.
Vehicle condition evaluator.
The BMW Financial Services Vehicle Condition Evaluator Tool makes determining your vehicle's current condition easy. You can use it to check for acceptable tire tread depth, dents, scratches, and windshield cracks. Download the tool today and use it at home to evaluate wear and use on your vehicle in order to determine any chargeable damages at lease maturity.
- Filename
- FS-24-045-VCE-ToolRedesign-BMW-EN-FINAL.pdf
- Size
- 654 KB
- Format
- application/pdf